Shipping

Shipping Policy

Last updated: 03 August 2026

Welcome to Zenme Clean. We ship to all serviceable pin codes across India. We work with trusted logistics partners to make sure your order is handled with care and delivered safely to your door.

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1.Processing Time

Orders are typically processed and dispatched within 2–3 business days of order confirmation (for COD orders, after order verification). Processing times may be slightly longer during peak seasons, festivals, sales events, or periods of high order volume.

2.Delivery Timeline

Business days exclude Sundays and national holidays. Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances. If there is any significant delay with your order, our team will keep you informed.

3.Shipping Charges

Any applicable charges are always displayed at checkout before you confirm your order — there are no hidden costs.

4.Order Dispatch

Once your order is dispatched, you will receive a shipping confirmation (via email, SMS, or WhatsApp) containing your tracking details. In case of any delay due to inventory, logistics, or other unforeseen circumstances, our team will keep you informed.

5.Order Tracking

Upon dispatch, your shipping confirmation will include:

• Tracking number (AWB)
• Tracking link / URL
• Courier partner details

You can use this information to monitor the status of your shipment in real time. If you have not received tracking details within the expected time, please reach out to us.

6.Delivery Address & COD

• Please provide a complete and accurate shipping address along with a reachable phone number. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details.
• For COD orders, please keep the exact order amount ready at the time of delivery.
• We may verify COD orders by phone or message before dispatch. Orders that cannot be verified may be cancelled.
• Repeated refusal of COD orders may result in COD being disabled for future orders, or a request for prepayment.

7.Damaged or Missing Shipments

If your package arrives visibly damaged or tampered with, please refuse delivery where possible, or note it at the time of receipt and contact us within 48 hours with your order number and clear photos of the product and packaging. For more on returns and replacements, please see our Terms of Service.

8.Contact Us