Returns

Refund, Return & Exchange Policy

Last updated: 3 August 2026

At Zenme Clean, your satisfaction matters to us. Because we sell cleaning and home-care products, hygiene, safety, and product integrity place some limits on what can be returned. Please read this policy carefully before placing your order.

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1.The Short Version

2.Parcel Opening Video (Important)

A clear, continuous parcel opening video is mandatory as proof for any claim of damage, leakage, defect, or a wrong item received. The video must show the sealed package being opened, without cuts or edits.

Requests without a valid parcel opening video may not be approved. We strongly recommend recording this video for every order.

3.Eligibility for Replacement or Exchange

To be eligible for a replacement or exchange:

• The product must be unused and in its original condition.
• Original packaging, accessories (if applicable), and invoice should be retained.
• The request must be submitted within 48 hours of delivery.

Products showing signs of misuse, improper storage, tampering, or damage after delivery are not eligible.

4.Damaged, Leaking, Defective or Incorrect Product

If you receive a product that is damaged, leaking, defective, or different from what you ordered:

1. Notify us within 48 hours of delivery.
2. Share your order number.
3. Provide a complete parcel opening video.
4. Attach clear photographs of the product and outer packaging.

After verification, a free replacement will be arranged. Where a replacement is not possible, an appropriate resolution will be provided as required by law. If the claim is approved, Zenme Clean bears the applicable return/replacement shipping costs.

5.Transit Leakage

We take great care in packaging every order. However, if your package is damaged in transit and the product has leaked:

• Please do not discard the product or packaging.
• Record a complete parcel opening video before opening the package.
• Contact us within 48 hours of delivery.

Once verified, we will arrange a replacement at no additional cost.

6.Refund Policy

We do not offer cash refunds for change-of-mind returns; these are handled through replacement or exchange only.

A refund to your original payment method will be issued in cases such as:

• A prepaid order that we are unable to deliver or fulfil.
• An order cancelled by us after prepayment (for example, stock unavailability or a pricing error).
• A verified damaged, leaking, defective, or incorrect product where a replacement is not possible.
• Any case where a refund is required under the Consumer Protection Act, 2019 or other applicable law.

Approved refunds are processed within 7–10 business days, though the exact time may depend on your bank or payment provider. For COD orders, eligible refunds are made to a bank account or UPI ID that you provide and verify. In some cases, store credit may be offered as an alternative — only with your agreement, never as a forced substitute.

7.Order Cancellation

• Orders may be cancelled only before they are packed or dispatched. Please contact us as soon as possible.
• Prepaid amounts for orders cancelled before dispatch are fully refunded.
• Once packed or handed to the courier partner, an order cannot be cancelled, but it may still be handled under the sections above if it arrives damaged, defective, or incorrect.

8.What Is Not Eligible

The following are not eligible for return, exchange, or refund unless received damaged, leaking, defective, or incorrect:

• Change of mind after 48 hours of delivery.
• Opened, used, or partially used products (for hygiene and safety reasons).
• Products damaged due to improper handling, storage, or misuse after delivery.
• Products with broken or tampered seals, or missing packaging.
• Minor packaging imperfections that do not affect product quality or performance.
• Free items, samples, gifts, or clearance / final sale products.

9.Product Usage & Surface Compatibility

Please use all Zenme Clean products strictly according to the instructions on the product label.

• Where applicable, test the product on a small, inconspicuous area before full application.
• Zenme Clean is not responsible for damage resulting from misuse, improper dilution, incorrect application, or use on surfaces for which the product is not intended.

10.Safety Disclaimer

Our products are formulated for household use. Individual sensitivities and usage conditions may vary.

• Keep out of reach of children and pets.
• Avoid contact with eyes. Do not ingest.
• If irritation occurs, discontinue use and seek medical advice if necessary.
• Always follow the usage instructions printed on the product label.

11.How to Raise a Request

Please email us with:

• Your order number
• Parcel opening video
• Clear photos of the product and packaging
• A brief description of the issue

12.Policy Updates

Zenme Clean reserves the right to modify or update this Refund, Return & Exchange Policy at any time. Any changes become effective immediately upon publication on this page. Nothing in this policy limits any rights you may have under applicable Indian consumer law.

13.Business Hours

Our customer support team is available Monday to Saturday, 10:00 AM – 6:00 PM (IST), excluding public holidays.

14.Contact Us